Shipping & Returns
Shipping Policy
Orders are carefully processed and prepared within [1–3 business days]. Estimated delivery times and shipping costs are displayed at checkout and may vary depending on your location and selected delivery method.
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available. Please ensure that your delivery address is correct before completing your purchase.
Although we do our best to deliver every order on time, occasional delays may occur due to circumstances outside our control. For help with a delayed, lost or damaged order, please contact us at info@wearvertex.com.
Return & Exchange Policy
You may request to cancel your purchase within 14 days of receiving your order. After notifying us, you will have a further 14 days to return the items.
Returned items must be unworn, unwashed and in their original condition, with all labels and tags attached. To start a return, contact us at info@wearvertex.com, including your order number and reason for return.
Customers are responsible for return shipping costs unless an item is faulty, damaged or incorrect. For hygiene reasons, underwear, swimwear or other sealed products cannot be returned once the hygiene seal has been removed.
Once your return has been received and inspected, your refund will be issued to the original payment method. Exchanges are subject to product availability. Your statutory consumer rights are not affected.